- OUR COMMITMENT:
RESPECTING AND PROTECTING OUR CUSTOMERS' PRIVACY
- Your privacy is
important to us. DelTel respects and protects the privacy of our
customers. We carefully ensure the confidentiality of each customer's
account information. And we recognize that, as the provider of
telecommunications services, we must also ensure the privacy of each
customer's telephone calling information.
- To provide our
customers with their own accurate, detailed billing information, we
maintain detailed records. We will not sell this Customer Proprietary
Network Information (CPNI) - in any form, including billing records,
calling habits or type of service - to unaffiliated third parties.
- We will not
provide customer email addresses to outside parties for the marketing of
- To ensure that
you will not receive recurring marketing information from us unless you
choose to, we will provide you with simple instructions on each marketing
email from DelTel for you to let us know that you have chosen to stop
receiving such emails from us.
- We will keep
customers' personal information secure and confidential through
safeguards such as secure encryption technology and by requiring user
names and passwords to access personal information.
- WHAT INFORMATION
WE COLLECT, HOW WE USE IT AND HOW YOU CAN CONTROL ITS USE
- Information we
collect, use and disclose to provide products and services
collects and uses customer information or "personal
information" such as name, address, phone number, and demographic,
billing, payment, and transaction information. We may use personal
information to monitor our customers' quality of service and/or to
provide products and services.
- DelTel may
also provide customer information to third parties solely in order to
provide certain DelTel-offered products and services.
collects email addresses from customers to provide account-related
communications and product/service information. Customers cannot opt-out
of non-marketing emails that are directly related to the servicing of
addresses may be used for marketing DelTel-offered products and
services. DelTel email marketing practices are described elsewhere in
- We may share
necessary information with outside parties, such as shipping companies,
to complete an order.
- We may share
necessary information with our network providers and carrier partners to
the extent necessary to provide our services.
- We may, where
permitted by law, provide information to credit bureaus, or provide
information and/or sell receivables to collection agencies, to obtain
payment for DelTel-offered products and services.
- DelTel or one
of our authorized agents may also use personal information to market and
sell DelTel-offered products and services.
- Information we
disclose to third parties
- DelTel does
not disclose any of our customers’ personal information to third parties
for the marketing of third-party products and services.
- DelTel may
contact our customers on behalf of our third-party partners to offer
products and services that are offered by our partners, when we believe
these products would be of interest to our customers. Our customers can
opt-out of third-party marketing communications that originate from us
by contacting customer service.
- DelTel must
disclose information, when requested, to comply with court orders or
subpoenas. We will also share information when necessary to prevent
unlawful use of communications services, and when necessary to repair
- Your business
name and PBNext business telephone number may be transmitted and
displayed on a Caller ID device. We may, but are not required to,
provide you the option to block such information (“Caller ID Blocking”).
Please note that Caller ID Blocking does not prevent the display of your
number when you dial certain business numbers or toll-free numbers.
PROPRIETARY NETWORK INFORMATION (CPNI) AND HOW WE USE IT
- Background on
- In the normal
course of providing telephone service, DelTel collects and maintains
certain information about customer accounts. This information, when
matched to a customer's name, address and calling or originating billing
telephone number is known as "Customer Proprietary Network
Information” or CPNI for short.
- Examples of
CPNI include information typically available from details on a
customer's monthly telephone bill -- the type of line, technical
characteristics, class of service, current telephone charges, long
distance and local service billing records, directory assistance
charges, usage data and calling patterns.
- Data must
combine personally identifiable information with proprietary network
information before it can be considered CPNI.
list information, such as a customer's name, service address and
telephone numbers, by itself, is not CPNI.
- How we use your
- DelTel does
not sell CPNI to unaffiliated third parties and abides by the federal
and/or state CPNI rules that apply to all telecommunications carriers.
- Ordinarily, we
may use your CPNI for marking our products and services, or the products
and services of our third-party partners, as outlined elsewhere in this
policy. Such marketing is limited to marketing products directly to you,
and not to any other person or business found within your CPNI (such as
a telephone number in your call-details)
- If you would like
to restrict the use of your CPNI for the marketing of products and
services, please contact customer service. Restricting use will not
eliminate all DelTel marketing contacts.
- We will never
use your call-details to market any products to telephone numbers which
you receive calls from, or place calls to.
- Nothing in
this policy shall be construed to prevent DelTel from releasing
generalized network statistics, such as our overall network usage and a
generalized view of our customers calling patterns, as long as such
information is not identifiable (i.e. doesn’t contain any names,
addresses, specific telephone numbers, or other personality identifiable
- USER PERSONAL
INFORMATION (UPI) AND HOW WE USE IT
- Our service
allows users to place certain personal information on our servers. An
example of such information is a user’s address book and the telephone
numbers that a user’s calls are forwarded to. This type of information is
referred to as “User personal information” or UPI for short.
- Account and
billing related information, including call-details, is not considered
- If information
can be considered both CPNI and UPI, it will be treated as CPNI.
- We will never,
under any circumstances, use UPI for any purpose whatsoever, other than
to provide you with the service for which you provided us the UPI.
- We may,
however, view such information with your permission, in order to assist
you with a problem.
- HOW WE PROTECT
- We maintain and
protect the security of our servers and your personal information.
- To secure the
information collected online, prevent unauthorized access, maintain data
accuracy and ensure only appropriate use of information, DelTel has
established appropriate physical, electronic and management safeguards.
- We require user
names and passwords to access sensitive data.
- Unless you
authorize unencrypted transmission, we will use industry standard
encryption methods to protect your data transmission.
- WHAT ONLINE
INFORMATION WE COLLECT AND HOW WE USE IT
- When you visit
our Web site
- A Web visitor
may choose to provide such information as name, address telephone number
and email address when ordering a product or service or sending us an
- DelTel or one
of our authorized agents may use such information to market and sell
DelTel-offered products and services.
- Our email
periodically send customers news via email regarding products, new
offers and special promotions.
- We use clear
gifs in our HTML-based emails to let us know which emails have been
opened by the recipients. This allows us to gauge the effectiveness of
certain communications and the effectiveness of our marketing campaigns.
- Every email
correspondence DelTel sends contains instructions on how to stop
additional marketing emails.
- How we use and
handle electronic data
- When you visit
DelTel Web sites, we track information including the domain name and the
name of the Web page from which you entered our sites, and how much time
you spend on each of our pages.
- We also
collect information that is combined with other Web visitors'
information, such as how many times our visitors click on each of our
pages and the methods by which our site was found.
- An IP address
is a number that is assigned to your computer when you are using your
browser on the Internet. We may collect IP
addresses and Web site usage information from you when you visit our
sites via the use of "cookies."
- A cookie is a
small file that is stored on the hard drive of your computer ready for
future access when you return to our sites.
- We use
cookies to deliver Web content specific to you and to keep track of
your online order activity. Cookies cannot pass viruses, harm your
computer or pass on private information such as an email address
without the computer user's intervention.
contain session identification numbers that allow our systems to recall
previous sessions for authentication efforts and assemble information
from our gathered data.
- You can
configure your computer's browser to alert you when a site is
attempting to send you a cookie and allow you to accept or refuse the
- On some Web
sites, DelTel may use small bits of computer code called "one-pixel
gifs," "clear gifs," or "Web beacons" embedded
in Web pages to monitor the activity on our Web sites.
- We use
collected electronic data and may share such data with outside parties
to better design our Web sites. For example, we may share how many
individuals visited our Web site and, on average how long they stayed on
- Third parties
may collect data on DelTel’s behalf using
cookies and clear gifs. This collected data is used solely to enable
DelTel Web site functionality and to better design DelTel Web sites.
- When you link from
our Web site to other Web sites
- DelTel Web
sites may contain links to other external Web sites. We are not
responsible for the content or privacy of other Web sites.
- Our policy on
online access by children
- Protecting the
privacy of the very young is especially important.
corporate Web sites are not designed to attract children under the age
of 13 and DelTel does not knowingly collect personal information from
children on our Web sites.
products and services from DelTel is limited to adults age 18 or over or
as otherwise legally defined.
- This Privacy
Policy supersedes and replaces all previously posted Privacy Policies.
- Our Privacy
Policy is regularly reviewed and revised to make sure we continue to
serve the best interests of our customers.
- We reserve the
- If we decide to
other places we deem appropriate so our users are always aware of what
information we collect, how we use it, and under what circumstances, if
any, we disclose it. If, however, we are going to use personal
information in a manner different from that stated at the time of
collection we will notify Web visitors by posting a notice on our Web
site for 30 days.