Voicemail
 
Unlike most telephone companies, the PBNext monthly service includes voicemail as a standard feature. Each PBNext user is provided their own mailbox and can also be a member of various group-mailboxes which can be created for departments or other organizational units.
 
PBNext voicemail is truly powerful -- messages can be retrieved in a multitude of ways from the web, to email, to over the telephone. Whenever you need it, PBNext is there.

Multi-level auto-attendant
 
Auto-attendant is one of the expensive-PBX features that truly seperates small businesses from their larger competitors. With PBNext's multi-level auto attendant, your organization will look, feel, and sound like a large organization.
 
PBNext is also there for you as you grow -- the auto attendant will ensure that your callers are walked through your menu hierarchy and are routed to the appropriate individual or department.

Handles 1 to 20 calls on 1 phone
 
Using your current local telephone line, PBNext allows you to manage up to 20 calls simultaneously.
 
The PBNext software will display all your incoming and outgoing phone calls allowing you to select a caller to speak with. The software clearly shows which call you are connected to, which ones are on hold, and which callers are ringing -- waiting for your attention.
 
You can switch between callers by using the intuitive user-interface and clicking on any of the many actions: Hold, Connect, Transfer, Send to Voicemail, Add to Conference, etc.

Conference calling (up to 16 callers)
 
PBNext includes (for no additional charge) basic conferencing capabilities, saving your organization the expense of signing up with a third-party conference calling provider. The built-in conferencing capabilities in PBNext can conference up to 16 parties by just clicking a few buttons -- no need to schedule a conference, provide call-in numbers or hassle with additional bills. You only pay for your normal per-minute usage charges.
 
More advanced conferencing is available for an additional fee, and includes scheduled conferences for up to 3,000 parties with additional features such as Q/A coordination and operator assistance.

Call transferring
 
Just like any other PBX, PBNext allows you to transfer a caller to another user or department -- just select the extension in the transfer dialog, or enter an extension number. It's all built in the PBNext software with a simple point-and-click interface and there are no complex key combinations to memorize.

"Follow me" call forwarding
 
PBNext contains a call-forwarding system much more advanced than that of any standard PBX. This call-forwarding mechanism, known as "follow-me", allows you to schedule arbitrarily complex rules based on time of day, day or week, and many other parameters.
 
Each follow-me rule can try multiple numbers to get in touch with you, and coming soon, will even send text messages to SMS capable devices (such as your cell phone). When all else fails, follow-me rules can either transfer the caller to your voicemail, or to another extension.
 
PBNext's follow-me rules will find you wherever you are.

Music-on-hold
 
PBNext will make sure that there is never any silence on the line -- when a caller is waiting on you for any reason, whether they were placed on hold, or are still waiting to be answered, they will hear hold music.
 
The music is licensed and provided by PBNext and included in your monthly service fee. There is no need to obtain music licenses or pay any royalties.

Caller ID
 
All PBNext accounts automatically feature caller-id. You will see the phone number of any callers to your PBNext number(s), unless they are calling from an area where caller-id is not available.
 
Caller-id may be blocked by the caller in some cases, but not when calling your toll-free number. Combine this feature with the toll-free number included with your PBNext number and you get "unblockable caller-id".

Receive digital faxes
 
All PBNext numbers can automatically detect and receive incoming faxes. The faxes are automatically converted to PDF documents which you can view or print from your PC. There are no additional fees for incoming faxes (per minute charges still apply).

Toll-free number
 
All PBNext accounts include one toll-free number in the monthly service fee. Toll-free numbers allow your customers to get in touch with you more easily, and they allow you to better track customer contact using unblockable caller-id.
 
Additional toll-free numbers, as well as local numbers, can be ordered from PBNext for an additional fee. You can even port (transfer) your existing numbers (additional fees apply).